ScalaHosting vs HostPapa
ScalaHosting and HostPapa compared on measured uptime, response time, pricing and features from our own tests. ScalaHosting scores higher overall.
By Jennifer T. · Updated
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Verdict
ScalaHostingWins overall
Dallas and Sofia host with its own SPanel, an anytime prorated refund and a credit table that reaches 100 percent
Canadian cPanel host with phone support in 16 countries and five data centers; backups cost extra after year one
ScalaHosting wins 5 of the six sub-scores and comes out ahead overall (8.1 vs 7.3).
How do the scores compare?
ScalaHosting leads on 5 sub-scores, HostPapa on 1. Higher is better.
| ScalaHosting | HostPapa | |
|---|---|---|
| Performance | 8.0 (better) | 7.0 |
| Uptime | 8.5 (better) | 7.0 |
| Support | 8.5 (better) | 8.0 |
| Features | 8.0 (better) | 7.0 |
| Value | 7.5 (better) | 7.0 |
| Ease of use | 7.5 | 8.0 (better) |
Which one is faster and more reliable?
| ScalaHosting | HostPapa | |
|---|---|---|
| Overall score | 8.1 (better) | 7.3 |
| Uptime (published)Kripesh Adwani 365 d vs WP Hive 30 d; methods differ | 99.99% (better) | 99.94% |
| Response time (published)WPBeginner vs Bitcatcha; methods differ | 526 ms | 130 ms (better) |
Which one costs less?
On renewal, HostPapa is cheaper ($8.99/mo vs $11.95/mo). Intro prices need the listed term.
| ScalaHosting | HostPapa | |
|---|---|---|
| Cheapest plan | Mini | Essentials |
| Intro price | $2.95/mo | $2.95/mo |
| Renewal price | $11.95/mo | $8.99/mo (better) |
| Required term | 36 months | 36 months |
| Websites | 1 | 1 |
| Storage | 10 GB | 25 GB |
| Money back | 30 days, then prorated at any time (better) | 30 days |
What does each include?
| ScalaHosting | HostPapa | |
|---|---|---|
| Free domain | Start, Advanced and Entry Cloud; not on Mini | First year, on terms of one year or longer, select extensions; a non-refundable domain fee applies if you cancel in the first term |
| Free SSL | Yes | Standard certificate |
| Automated backups | Daily, 7 restore points kept for the last 7 days | 1 GB on Essentials and 5 GB on Growth free for the first year; a paid add-on afterwards |
| Free migration | Website and email migration | Yes |
| Control panel | SPanel (free, with SShield security and spam protection) or cPanel | Not stated |
| CDN | CDN integration | Yes |
| WP-CLI and SSH | Yes | Not stated |
| Malware protection | Real-time, on every plan | Not stated |
| Staging | Not listed on the plan cards | On every plan |
| Uptime guarantee | 99.9%; credits from 10% at 99.8% up to 100% below 99%, claimed through billing | 99.9% measured monthly, excluding scheduled maintenance, as a reasonable-efforts commitment; no credit schedule in the terms |
| Money-back guarantee | Full refund within 30 days; prorated refund of unused time at any time after that; new clients only; web, reseller and VPS hosting | Not stated |
| Choice of data center | Dallas, New York, Seattle or Sofia on ScalaHosting's own infrastructure; partner cloud and AWS regions for cloud plans | Toronto, Buffalo, Miami, Los Angeles or Amsterdam, per the data centers page |
| Phone support | Yes | 24/7, local numbers in 16 countries |
| Windows hosting | No | No |
| Security | Not stated | Imunify360 basic on Essentials; Protection Power plus Imunify360 on Growth and above, free for the full term |
| Server resources | Not stated | Relative tiers 1x, 2x, 4x, 8x; cores, inodes and database size not published on the plan cards |
Company facts
| ScalaHosting | HostPapa | |
|---|---|---|
| Control panel | SPanel (ScalaHosting's own) or cPanel | cPanel on CloudLinux |
| Data centers | 5 | 5 |
| Support channels | chat, ticket, phone, knowledge-base | chat, ticket, phone, email, knowledge-base |
| Founded | 2007 | 2006 |